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July 24, 2023
If your customers message you via Whatsapp and you are having trouble managing them, then you may need some help.
Keeping up with all the messages can be tough sometimes but not anymore. The WhatsApp auto-reply is the best way for your business that can make a strong bond between you and your customers. With WhatsApp reply solution you can get instant inquiries from the customer and give them fast replies and keep them going even if you are not available
Customers are the KING, so the quick responses will make them happy and satisfied also you can focus on other important tasks. Throughout this blog, you will get to know the benefit of WhatsApp auto reply and how its benefits your business
This reply feature is enabled by WhatsApp that helps businesses to seamless user experience. Any business can automatically reply to customers when you are not personally available to answer queries.
So, Yeah! You can be available for your customers 24*7 by using this option
As per the name ‘the WhatsApp auto-reply feature is already set and whenever a customer sent a message it automatically replies to the customer through your WhatsApp business account. That means your customer will get an instant response even when you are available
Using WhatsApp auto-reply for your business has many benefits:
Customer experience: If your customer gets instant responses for the service, it will eventually improve the customer experience.
Increased efficiency: You can set the required auto-reply message in WhatsApp so that you can save time and all the responses will go automatically.
Messaging: The customer will get a quality response with a pre-defined auto-reply message that will help to get a quality response for your business.
24/7 availability: this option allows your business to respond 24 hours a day, 7 days a week. Your customer will get the required message at any time and get an instant auto reply.
You can improve your customer experience by setting up a WhatsApp auto reply that increases efficiency and availability for your business.
There are two ways you can set up auto-replies in your WhatsApp account.
Whatsapp business.
Whatsapp API
To set up auto-reply messages in WhatsApp business, follow these simple steps:.
First, make sure you're using the WhatsApp Business app, not the regular WhatsApp app. The Business app gives you access to useful features for companies like auto-replies. You can download the WhatsApp Business app for free on Android and iOS.
In the WhatsApp Business app, tap the three dots in the top right corner to open the menu. Select Settings or Business Settings.
Under Business Tools, you'll see an option for Auto Replies.Tap on that to open the auto-reply settings.
Choose When to Auto Reply
You have two options for when auto-replies will be sent:
Always – Auto replies will be sent for every incoming message.
Only when unavailable – Auto replies will only be sent when you mark yourself as "away" in WhatsApp.
Only when unavailable" is the best option for most businesses, this way, auto-replies are only sent when you're unable to respond personally. You can let customers know when you expect to be available again.
In the "Default Auto Reply" field, type the message you want to automatically send to customers. Keep it short and informative, e.g.: "Thank you for your message. I am currently unavailable but will respond as soon as possible, likely within 24 hours. For any urgent needs, please call our phone number or email support@company.com ."
Once your auto-reply message is typed, click "Save" at the top of the screen to save your new auto-reply settings. Your auto-replies will now be active and sent according to the option you selected
Be sure to review and update your auto-replies regularly to ensure the information remains accurate and helpful for your customers. With the right auto-reply in place, you'll never miss an important message again!
Chatbots can also be set up on WhatsApp to respond to all of your questions 24*7.
The WhatsApp business allows you to notify your consumers that you are unavailable and unable to respond to all of their inquiries. However, using the WhatsApp API will allow you to answer all of their questions, and, more than likely; they will purchase while exploring the website
Chatbots assist businesses by answering all questions. It helps your business by giving the exact solution for all the queries. Customers will never know if it was a chatbot or a human; they only need assistance whenever they want.
Yes, WhatsApp auto-replies are included for free with a WhatsApp Business account. There are no additional fees to set up or use auto-reply templates.
Absolutely. Auto-replies can be customized for your business. You can include your business name, product info, promotions, or anything else relevant to your customers. Make them friendly and helpful
With a WhatsApp Business account, you can create up to 10 auto-reply templates. That allows you to set up responses for common questions, promotions, holidays, and more. You can enable multiple auto-replies at once or schedule them for specific periods.
Yes, auto-replies should always include an opt-out option for recipients. WhatsApp requires all auto-replies to have clear unsubscribed information. Your auto-reply templates in WhatsApp Business will automatically include an 'Unsubscribe' button for recipients.
You can disable auto-reply templates at any time in the WhatsApp Business app. Just go to 'Settings', 'Auto-reply', select the template you want to disable, and turn it off. Your auto-replies will stop sending immediately after being disabled. You can also delete auto-reply templates if you no longer need them
So there you have it.
Implement auto reply in whatsapp in your business and see how much easier your life becomes. No more worrying about missing important messages from customers or scrambling to respond promptly.
WhatsApp auto reply message can handle that for you and ensure your customers feel valued and cared for. While technology can seem daunting, tools like this are designed to make our lives simpler, not more complicated. Give WhatsApp auto-replies a try and watch how much time it frees up for you to focus on growing your business
Also, you can set up automatic replies using the Whatsapp API. Progbiz provides you with Progbiz PnL, which includes all the features you'd expect, as well as an integrated CRM that includes all of the benefits for your business. A service provider like Progbiz PnL will provide you with the best features including follow-ups, inquiries, broadcast messages, templates, bulk notifications, schedules, and more.
And what are you waiting for? Use Progbiz PnL whatsapp business API to convert your customer into a long-term customer.
posted on October 26, 2022 by Safuvan CK
Start transforming your customer experience on the Whatsapp business platform.
